Customer Care Specialist

Wieland North America • Delaware, OH

6d • Onsite

About The Position

Wieland - Creating Value for Generations! Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material. Wieland's Cultural Values Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety , ambition , optimism , reliability , ownership , diversity , & respect . Wieland is hiring a Customer Care Specialist . The Customer Care Specialist will be responsible for managing the company’s accounts receivable system and serving as the primary day-to-day point of contact for customers.This role is located in Delaware, OH and will be fully on-site.

Requirements

• 4+ years of experience in logistics with international network, preferably with customer service.
• High School Diploma Required.
• Strong computer skills in Excel and Word required.
• Ability to form positive relationships with internal & external customers.
• Problem-solving skills.
• Detail oriented.

Nice To Haves

• Associate or Bachelor’s degree in Business or Logistics preferred.
• Knowledge of QuickBooks a plus.
• Italian language knowledge a plus.

Responsibilities

• Processes orders, changes, adjustments, and accurately loads into company`s system (AS400).
• Communicates to customer acknowledgement of the order.
• Answers and addresses customer inquiries in addition to communicating any possible delays.
• Maintains up-to-date customer profiles in company`s system.
• Prepares and sends invoices in a timely fashion.
• Primary internal point of contact for customer after sales.

Benefits

• Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
• Retirement Savings - 401(k) contribution + match.
• Work/Life Balance - Paid Vacation & Holidays.
• Growth Opportunities - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless!
• Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
• Sustainability - Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees