Customer Care Specialist
About The Position
This position features a blend of customer interaction, support,and data handling, and requires a strong verbal and written communication and interpersonal skills. The daily, functional responsibilitiesinclude regular communication via phone and email with customers dealing with specifying custom products, trackingorder fulfillment status, managing expectations, and coordinating a variety of interrelated functions to support and enhance theoverall customer experience. This position carries an opening hourly pay rate of $19.00/hour plus anannual performance-based bonus. Benefits include participation in the company’s health plan (medical, dental,vision) and 401K retirement plan. While CSS provides the specialized training and managerial supportto succeed, the Customer Care Specialist will be responsible for executing exceptional performance within a team environmentand contributing to the overall quality, success, and growth of the Customer Care department and the company.
Requirements
- Responsible, accountable self-starter with boundlessenergy, drive, and self-organization
- Strong written and verbal communication and interpersonalskills
- A minimum of 2 years experience in a similar positionand environment (preferred but not required)
- Team player with engaging and pleasant personality
- Strong basic math skills
- Front desk Reception Duties
- Microsoft Office proficiency (Word, Excel, Powerpoint)
- Affinity for multi-tasking with the discipline to followthrough and the self management skills to prioritize
Responsibilities
- Professionalism and clear communication
- Commitment to customer satisfaction
- Order entry and customer service, including query &complaint resolution & other service related matters
- Developing a strong proficiency on our ERP and CRMsystems, including Syspro, & Hubspot
- Developing an understanding of our customers andhow we can serve them better
- Providing customers with price quotations
- Working with the other departments at CSS to providecustomers with a seamless and positive experience
- Channeling positive energy and attention to detail intoeveryday achievement
Benefits
- participation in the company’s health plan (medical, dental,vision)
- 401K retirement plan
- annual performance-based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
