Customer Care Specialist (Days)

Shamrock Foods Company•Phoenix, AZ

3d•$17

About The Position

As a Customer Operations Specialist I, you will be a member of a team that provides Best in Class customer service in the Food Service industry. You will actively engage with our customers to ensure their needs are met and that their experience exceeds expectations. You will be a problem resolution expert that will partner with other cross-functional departments within the company to fulfill customer orders.

Requirements

Highschool diploma or General education degree (GED)
1+ year relevant experience in a prior company performing similar duties
Fluency in English; speak, read, and write
Must have excellent written and verbal communication skills
Proficient in Microsoft Office suite; Word, Excel, PowerPoint, and Outlook
Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays

Nice To Haves

Salesforce or Customer Relationship Management (CRM) software experience preferred

Responsibilities

Research, respond and resolve customer delivery issues or off day requests.
Receive, research and process customer credits.
Research various systems to answer internal/external customers regarding status of their delivery and proactive late delivery communication. Level II support and additional level of details due to complex inquiries that cannot be resolved by Level I.
Research and respond to unassigned leads.
Receive, research, and respond to inbound phone inquiries, email inquiries (cases) and update SMS inquiries from internal/external customers to assist them in problem resolution and next steps as applicable.
Backup on order entry and order management as needed received from internal/external customers direct by phone, email, or SMS.
Case management in Salesforce to research, respond and close internal/external customer inquiries.
Research and respond to documents requests including invoices and other miscellaneous requests.
Rotation of duties can vary daily/weekly, to include email communications, Inbox Management, internal and/or external customer transactions and requests.
Other duties may be assigned.