Quick - Air Logistics Healthcare Customer Care Specialist
About The Position
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. We are seeking a Customer Service Representative to join our QSTAT team. In this role, you will develop and maintain strong client relationships, manage shipment-specific processing, and provide timely communication of order updates. You will play a key role in ensuring compliance with regulations and delivering exceptional service.
Nice To Haves
- Background in air courier, freight, or biopharmaceutical logistics preferred.
- Knowledge of temperature-controlled packaging and monitoring devices preferred.
- Experience in clinical trial logistics and regulatory compliance preferred.
- GDP training and IATA Dangerous Goods certification preferred.
Responsibilities
- Plan shipments in coordination with clients' requirements.
- Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures.
- Escalate all client issues to the management team as required.
- Identify and implement strategies to improve quality of service and productivity.
- Good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly:
- All QuickTrac CS-related functions
- QuickSTAT email program to include client email / contact group information updates.
- Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team.
- Undertake any other reasonable duties / responsibilities at the request of the management team.
- Ensure compliance with company policies and procedures.
- Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers.
- Ensure compliance with all required training certifications.
Benefits
- At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.
- Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Support Activities for Transportation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
