Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade

Warren Henry Automotive•Palmetto Bay, FL

40d

About The Position

Our Jaguar Land Rover South Dade dealership is hiring for a full-time Customer Care Specialist to join our team! This team member must be flexible to work weekends and holidays, if needed. This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Requirements

Education: High School Graduate or General Education Degree (GED): Required
Experience: One year of customer service oriented experience in a position with high walk-in traffic.
Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite.
Bilingual in English and Spanish is required.
Incumbent must maintain a polished, professional appearance.
This position requires incumbent to be highly reliable and on time to work as scheduled.

Responsibilities

Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
Assist in uploading factory parts invoices
Assist in uploading / reviewing dealer tire invoices to DI
Process vendor invoices for parts (creating purchase orders ad submitting for payment)
Provide and deliver the highest standards of service to our customers and provide assistance as needed.
Works closely with salesperson
Transmit information or documents to customers, using computer, mail, or fax.
Hear and resolve complaints from customers or the public.
Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Process and prepare memos, correspondence, or other documents.
Participates in required training
Keep a current record of staff members' availability.
Maintain lobby or reception area clean, neat and well organized.
Maintains an organized, clean and safe work area
Complies with company's policies and procedures
Other duties as assigned