Customer Care Specialist I
About The Position
Join Our Team as a Tier I Customer Care Specialist! Are you passionate about helping others and delivering great service? Tagg-N-Go Car Wash is looking for a Tier I Customer Care Specialist to support guests through phone, email, text, and chat—resolving inquiries, managing concerns, and assisting with account needs. This role is perfect for someone who thrives in a fast-paced environment and loves creating positive customer experiences. Join a team where your work makes a real impact—fostering loyalty, driving satisfaction, and helping our company grow. We’re a people-focused business that just happens to wash cars. Let’s make every day shine!
Requirements
- 1-3 years of customer service experience in a fast-paced environment.
- Excellent verbal and written communication skills.
- Ability to maintain a level head in high-stress situations.
- Strong problem-solving and troubleshooting skills.
- Must be willing and able to periodically work on-site and stand for long periods of time.
- Ability to lift, carry, push, or pull up to 25 pounds
- Close vision required
- Availability for occasional Saturday shifts as part of a rotating schedule
Nice To Haves
- Experience in handling customer inquiries, conflict resolution, and account management is a plus.
Responsibilities
- Provide top-tier customer service via inbound and outbound phone calls, as well as text and email.
- Handle customer inquiries, complaints, and account management with professionalism and empathy.
- Serve as the first point of contact for customer service across all locations.
- Assist in managing unlimited pass holder memberships.
- Conduct follow-up calls with customers to ensure satisfaction and retention.
- Research and escalate issues as needed to resolve customer concerns.
- Mediate conflicts between customers and employees to find positive solutions.
- Provide feedback to management on ways to improve service and reduce risks.
- Occasionally work on-site to gain firsthand experience of operations.
- Must be willing and able to periodically work on-site and stand for long periods of time.
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Employee Assistance Program (EAP)
- Dental
- Vision
- Health Savings Account (HSA)
- Matching 401(k)
- Free Car Wash Pass for two household vehicles
- Tuition Reimbursement after just 6 months.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
