Customer Care Specialist I

Germania Insurance•Charleston, WV

20h

About The Position

We’re hiring a Customer Care Specialist. Candidates will be considered for Level I, II, or III based on skills, prior experience, and qualifications. This role centers on providing claims-focused customer support, guiding policyholders through the claims process with accuracy and attention. Whether you have a solid foundation in claims service or bring years of expertise, we’d be excited to hear from you and help you build your career with our Customer Experience Center. A full job description will be presented upon selection for an interview. Germania Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic. At Germania Insurance, we believe that having a family of talented employees and diverse perspectives is at the heart of our mission to serve Texans. That’s why we work hard to build a work environment that fosters trust, growth, and opportunity. Since 1896, Germania has relied on the work of our dedicated employees to confront the challenges our communities face - together.

Requirements

High school diploma or equivalent
High degree of dependability, motivation, flexibility, and ability to take ownership
Articulate professionally with clear and effective oral and written communication skills
Capacity to navigate, prioritize, and multi-task in stressful situations with ease in a fast-paced priority changing environment
Energetic and confident self-starter who works well independently or in a collaborative team environment