Bilingual - Customer Care Specialist, Avail
About The Position
Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Customer Care Specialist (Bilingual) at Realtor.com® Location: Scottsdale, AZ (Hybrid/In-Office 3 days per week) Are you a people expert? Are you eager to create lasting impressions by teaching, empathizing, and building strong customer relationships? At Avail, part of the Realtor.com® network, we’re as passionate about our customers as we are about improving the rental process for everyone. As our newest Customer Care Specialist (Bilingual) , you’ll be the first point of contact for customers, guiding them through the renter and landlord journey while helping them get the most value from our platform. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us and help change the world of real estate, one home at a time. Top Reasons to Apply: Make a meaningful impact by helping landlords and tenants navigate the rental process with confidence and ease. Grow your career in a fast-paced, innovative tech environment while building expertise in customer care and real estate solutions. Be part of a team that values both customers and people, where your voice, creativity, and ideas are heard and celebrated.
Requirements
- Verbal and written fluency in both English and Spanish.
- At least 1 year of experience supporting customers in a high-volume call environment.
- 2+ years of customer-facing experience, with excellent written and oral communication skills.
- Deep passion for helping others and humanizing the customer service experience.
Nice To Haves
- Bachelor’s degree preferred; experience in fast-growth tech, and tools like Zendesk or JIRA, a plus.
Responsibilities
- Develop expertise in Avail’s products and services to confidently guide customers.
- Support landlords and tenants through phone and email as they navigate the rental lifecycle.
- Troubleshoot and resolve customer issues of low to medium complexity with empathy and efficiency.
- Provide clear answers to customer questions on topics like listings, applications, leases, and payments.
- Identify opportunities to create self-help resources that make the customer journey smoother.
- Bring your authentic self to every interaction, building trust and long-lasting relationships.
Benefits
- Inclusive and competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time Off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
