Bilingual Customer Care Supervisor

Sunbit•Las Vegas, NV

1d•Onsite

About The Position

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The team at Sunbit is looking for an organized, ambitious, and service-oriented Bilingual Customer Care Supervisor for our Las Vegas, Nevada office. As a Customer Care Supervisor, you are responsible for upholding Sunbit’s Customer Care Core Values, which include building a positive team and family spirit. An ideal Customer Care Supervisor provides a motivating and productive environment, helping to build and lead a team of 10-20 Customer Care Associates. Please Note: This position is in a Call Center, in office (non-remote) environment

Requirements

3 year minimum of management experience with a team of 10+ employees
Outstanding verbal and written communication skills
Proficiency in using collections software and data analytical tools
Proficient computer and analytical skills
Excellent organization and leadership abilities
Available to work early morning, evening, and/or weekend shifts
Great people skills and ability to build rapport
Proficiency in excel, including pivot tables and Vlookup.

Nice To Haves

Knowledge of Five9 and Verint is a plus

Responsibilities

Hire, Coach, and Develop new and existing associates
Oversee and engage in collections efforts with an experienced staff of Collectors trained to pursue delinquent accounts in a professional and courteous manner
Coach agents to gain knowledge and skills for excellent Customer Service and Collections practices
Lead weekly and monthly team huddles, presenting coaching programs for employee career advancement and employee retention
Assist with questions and/or escalations of customer and employee concerns
Monitor agent performance and provide monthly evaluations
Help develop and implement new policies and optimize current processes
Motivate and encourage agents through positive communication and feedback
Enforce Company policies for quality work and performance while ensuring compliance
Monitor employee time cards and scheduling for payroll submissions
Participate in interviews, administer

Benefits

Mission driven, empowered, and collaborative culture
Competitive pay and stock options
Unlimited PTO [Include in exempt roles only]
Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
Newly added HSA and Pet Insurance
401(k) with company match
Cell Phone Stipend
Team-based strategic planning and ownership of deliverables

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