Customer Care Specialist / Administrator
About The Position
Customer Service & Administrative Professional Kapolei, Oahu | Full-Time | Starting at $19/hr Build a Career with Hawaii’s Industry Leader Aloha Termite & Pest Control is seeking a reliable, people-first professional to join our Kapolei headquarters. If you are looking to move beyond a "job" and into a stable, long-term career with a family-oriented company that values your growth, this is the opportunity for you. We provide a professional, fast-paced environment where your attention to detail and commitment to the Aloha Spirit make a tangible difference every day. Your Role & Impact Customer Relations: Serve as the primary point of contact, managing professional inquiries via phone, text, and email with efficiency and care. Logistics & Dispatching: Coordinate service appointments and manage field technician schedules to ensure seamless island-wide operations. Data Integrity: Maintain precise customer records and manage account updates using industry-leading FieldRoutes software (comprehensive training provided). Team Coordination: Support the sales and field teams through administrative assistance, billing support, and lead management.
Requirements
- Strong communication skills and a positive, solution-oriented attitude.
- A consistent work ethic and a commitment to being a dependable member of the team.
- Comfortable learning new software
- Must possess a valid Hawaii Driver’s License with a clean record and the ability to pass a background check and drug screening.
Nice To Haves
- Experience with FieldRoutes or dispatching is a plus.
Responsibilities
- Serve as the primary point of contact, managing professional inquiries via phone, text, and email with efficiency and care.
- Coordinate service appointments and manage field technician schedules to ensure seamless island-wide operations.
- Maintain precise customer records and manage account updates using industry-leading FieldRoutes software (comprehensive training provided).
- Support the sales and field teams through administrative assistance, billing support, and lead management.
Benefits
- Competitive Pay: Starting at $19+/hour with clear pathways for advancement.
- Comprehensive Health: Full Medical, Dental, and Vision coverage.
- Retirement Security: 401(k) with a generous company match.
- Work-Life Balance: Paid Time Off (PTO), Holiday Pay, and a consistent Monday–Friday, 8 AM–5 PM schedule.
- Peace of Mind: Company-paid life insurance and ongoing paid training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
