Administrator - Customer Care (Remote)

Wesco•Grand Rapids, MI

9h•Remote

About The Position

As a Administrator – Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.

Requirements

High School Degree or Equivalent required; Associate’s degree preferred
Administrative experience in a fast-paced environment
Ability to multi-task and prioritize effectively
Strong analytical abilities, including problem-solving and data interpretation
Strong verbal and written communication skills
Strong computer skills, including in Microsoft Office (Excel)
Ability to work in a team environment and build cross-functional relationships
Attention to detail

Responsibilities

Performs daily administrative functions in accordance to written process maps.
Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
Engages in data analytics and transaction analysis to ensure accuracy and identify discrepancies.
Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
Maintains high level of organization of tasks between assigned branches.
Documents and submits individual task KPI data used for process improvement.
Assists Customer Care Manager in development and training of employees.
Performs basic accounting duties, including reconciling credit card statements and preparing invoices for approval.