Customer Care Spec Intermediate

OneMain Financial • Fort Worth, TX

2d

About The Position

Customer Service Specialist Intermediate As a Customer Service Specialist, you will join a team that is quality driven. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service on a daily basis. In the Role The key duties will focus on resolving telephone inquiries regarding the customer's account. This includes, but will not be limited to: Processing calls from internal and external customers Maintaining accounts and updating information in various databases Providing an explanation of programs, benefits, and policies Tracking the reason for each call to ensure successful resolution

Requirements

• High School Diploma or equivalent
• 2+ years work experience.
• Must possess good verbal and written communication skills.
• Good listening skills and high degree of accuracy required
• Self-starter, requiring little or minimal supervision
• Must be able to handle multi-faceted tasks
• Ability to resolve difficult or pressure situations with minimal supervision

Nice To Haves

• Customer service experience, contact center experience preferred

Responsibilities

• Processing calls from internal and external customers
• Maintaining accounts and updating information in various databases
• Providing an explanation of programs, benefits, and policies
• Tracking the reason for each call to ensure successful resolution

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees