Customer CARE Site Superintendent

Tomball Controls•San Antonio, TX

13d•Onsite

About The Position

The Site Superintendent oversees on-site activities related to the delivery, inspection, and installation of Tomball Controls equipment across multiple project locations. This position serves as the primary on-site representative of Tomball Controls, ensuring every customer interaction, installation, and inspection reflects the company's highest standards of quality, safety, and professionalism. The role involves significant travel-often multiple weeks at a time-to support field operations and customer sites nationwide.

Requirements

5+ years of experience in field supervision, construction, mechanical/electrical installation, or related technical environments.
Strong working knowledge of power generation systems, enclosures, or heavy equipment preferred.
Ability to read and interpret drawings, site plans, and installation documents.
Excellent communication and interpersonal skills with the ability to manage relationships in high-pressure environments.
Highly organized and self-directed, capable of working independently in the field.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
Valid driver's license and ability to travel extensively and at times for up to 2-week periods.
High school diploma or equivalent required; technical or trade certification preferred.
Ability to travel extensively, often for multiple consecutive weeks, to job sites nationwide.
Ability to stand, walk, and move throughout active construction and industrial job sites for extended periods.
Ability to lift and carry equipment or materials up to 50 lbs, with or without assistance.
Ability to perform detailed visual inspections and documentation of equipment, including working in varying site conditions and environments.

Nice To Haves

Strong working knowledge of power generation systems, enclosures, or heavy equipment preferred.
technical or trade certification preferred.

Responsibilities

Meet and oversee the delivery of Tomball Controls generator enclosures, fuel tanks, and related equipment at job sites.
Inspect equipment for shipping or handling damage and document findings promptly.
Conduct inventory checks of all shipped-loose items and ensure accurate reporting to internal teams.
Serve as the on-site point of contact for riggers, installers, and general contractors, addressing questions and coordinating technical clarifications.
Identify and assist in resolving minor quality issues or punch-list items to maintain customer satisfaction and project integrity.
Ensure compliance with safety protocols and site requirements at all times.
Provide daily or weekly status reports, photos, and documentation to the Customer CARE Service Manager and Customer CARE Coordinator.
Represent Tomball Controls with professionalism, integrity, and a customer-first mindset in all interactions.
Support and manage team(s) of CARE Service Technicians and ensure compliance with completion of site services.
Support warranty and startup teams as needed to ensure smooth project completion and turnover.