Customer Care Retail Account Coordinator

Chamberlain Group•Oak Brook, IL

1d•$23 - $38

About The Position

This position is part of Chamberlain Group’s Customer Care Department. The Customer Care Retail Coordinator is responsible for managing EDI order exceptions, providing accurate product information, processing orders, and resolving issues efficiently. This role requires strong problem-solving skills, attention to detail, and the ability to multitask and collaborate effectively with various teams, including supporting Supply Chain Analysts and Account Managers, to ensure a seamless customer experience.

Requirements

High School Diploma or GED Equivalent
2+ years Customer Care or Customer Service experience.
Experience in EDI
Advanced knowledge in SAP
Salesforce Service Cloud
Strong project and time management skills
Strong analytical skills
Strong verbal and written communication skills; proficiency in Microsoft Office Suite

Responsibilities

Ensure timely flow of orders between order entry and warehouse management systems.
Maintain and analyze daily reports; review for any orders with incomplete pricing and adjust orders as necessary.
Escalate order kickouts to Sales, Pricing, EDI support to avoid customer fines.
Serve as main point of contact for Retail accounts for order entry, order status, pricing, provide product information, availability, and billing issues.
Provide product information, pricing, and availability.
Provide ongoing support for Inside and Outside Sales teams.
Partner effectively with other teams and functions, including IT, Sales, Technical Support, Finance and Supply Chain.
Provide support for any Retail Partner Portal inquiries.
Utilize Salesforce solutions to initiate and process customer cases, and create and maintain reports.
Follow-up with customers regarding the status of their open orders and relay shipping information.
This position requires regular and predictable attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.