Customer Care Representative (49401)

JUNIPER LANDSCAPING•Fort Myers, FL

About The Position

Juniper is Growing! We are seeking a Customer Care Representative for our Corporate team. This position is part of our Customer Care team providing top-notch service to our customers. Juniper is a full-service landscape design, build, and management company servicing the Southeast. We are recognized as an award-winning leader in our industry with over 20 locations and 2,000+ team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry. We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401K, and PTO plans). Join our company, where we Welcome/Grow/Celebrate you at Juniper!

Requirements

High school diploma or GED equivalent
2+ years of experience in a customer service-related role
Outstanding customer service and communication skills (written and oral)
Ability to foster and maintain positive relationships
Organizational skills with the ability to manage numerous projects and priorities at once
Positive, service-oriented attitude
Ability to thrive in a fast-paced and sometimes high-pressure environment
Basic computer skills, familiarity with Microsoft products, and excellent phone disposition
Willingness to work independently or as part of a team

Responsibilities

Maintain updated knowledge of all company services in order to provide adequate education to customers
Field incoming phone calls and respond to customers using various forms of communication
Promptly respond to customer questions submitted via email
Answer customer questions and provide information to resolve any issues
Process tickets for customers when necessary
Obtain necessary information from customers to adequately follow up
Document important customer information for future reference
Collect and record customer feedback and information, and share with appropriate departments and team members
Foster and maintain relationships with customers to improve retention rate
Attend all required customer service-related meetings
Other relevant job duties as needed.