Customer Care Representative - Bilingual

TEKsystems • Englewood, CO

21h • $20 - $23 • Onsite

About The Position

We’re looking for a customer‑focused Bilingual Customer Care Representative to support residential homeowners with mortgage‑related inquiries. In this role, you’ll handle inbound and limited outbound calls, resolve issues on the first call whenever possible, and provide clear, professional support on mortgage servicing topics.
This is an excellent opportunity for candidates with contact center experience who are interested in long‑term stability and growth in the mortgage servicing space.

Requirements

• High School Diploma or GED
• 1+ year of contact center or call center experience
• Bilingual in English and Spanish
• Strong computer skills (dual monitors, toggling between systems, basic MS Office)

Nice To Haves

• Previous mortgage or mortgage servicing experience

Responsibilities

• Handle inbound calls from homeowners regarding mortgage servicing questions
• Resolve customer issues with a first‑call resolution mindset
• Assist with: Monthly payments
• Account updates (address changes, password resets)
• Escrow questions (payment changes, increases, shortages)
• Mortgage inquiries such as PMI removal and general servicing questions
• Make outbound calls to customers with upcoming or missed payments
• Accurately document interactions while navigating multiple systems
• Deliver professional, empathetic, and compliant customer service

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED