Bilingual Customer Care Representative

JM&A Group • St. Louis, MO

1d

About The Position

We are currently accepting applications for Bilingual Customer Care Representative openings at Southeast Toyota Finance, a subsidiary of JM Family Enterprises. This is a phone-based customer service position focused on delivering exceptional support to our valued customers. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. What started with our founder Jim Moran’s passion for selling cars continues today with the dedication and hard work of every JM Family associate. We have grown into one of the largest, most innovative and diversified companies in the automotive industry, and we are branching out into new and exciting businesses. Our principal operations focus on vehicle distribution and processing, finance and insurance, retail vehicle sales and home improvement specialty franchises. But that’s what we do. Who we are is a more than 4,000-associate strong organization consistently recognized among the best places to work in the country. Our associates are our most important asset. We are a “we” culture, and we work with each other, not for one another. We take pride in creating a diverse workplace, providing a healthy work/life balance, and delivering programs that give back to the communities where we live and work. Hear from our associates about their experiences Southeast Toyota Finance: Rachel Thompson Southeast Toyota Finance Holly Counts

Requirements

• Assertive, clear, and concise oral and written communication skills
• Proficiency with PC, 10-key, and the ability to navigate multiple computer screens and systems( 2 screens)
• Ability to thrive in a high-volume environment
• Prior customer service experience preferred
• Strong multitasking skills and ability to work independently
• Bilingual in Spanish and English is required

Nice To Haves

• Knowledge of retail and lease auto finance is helpful

Responsibilities

• Clearly and accurately assist customers by taking inbound calls via a dialer system
• Research, resolve, and document customer issues
• Prepare professional and accurate written correspondence as needed
• Accurately and efficiently compute payoffs, extension fees, rewrites, quotes, and more

Benefits

• Outstanding Health & Wellness benefits
• 4 weeks paid time off
• Annual Merit increases and year-end bonuses, as well as Pension & Profit Sharing benefits!
• Exclusive associate deals and discounts with our sister company, Toyota
• Opportunities for growth and development, including an Education Assistance Program and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed