Customer Care Representative

Edenred • Secaucus, NJ

1d

About The Position

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Revolutionize B2B Payments with Edenred Pay USA Join our team and be part of a company that's transforming the way businesses pay and get paid. At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives. As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry. Why Join Us? Company-Paid Benefits: We offer 100% company-paid medical coverage for selected employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability. Other Benefits Offered: Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident. Retirement Benefits: Take advantage of our 401K plan with a generous employer match. If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA. Job Summary: The Customer Care Representative will manage general inbound customer service calls, employee cases issued through a CRM tracking tool and emails communication. The individual is comfortable communicating in all forms from in-person interactions, phone calls, and email correspondence and builds ongoing relationships with client appointed program administrators. The incumbent manages all types of customer interactions, which could include upset or confused participants or administrators, and distraught or emotional situations.

Requirements

• Strong communication skills both verbal and written
• Adaptive to frequent process changes
• General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
• A minimum of 1 - 2 years previous customer service experience
• Bachelor’s degree, ideally in business, communications, finance, or related fields
• All applicants must successfully complete a background and drug test

Nice To Haves

• Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required
• Financial/Banking, Technology, or FinTech backgrounds preferred; Credit card processing or credit card services background also helpful
• Experience in telecommunications, media, and/or hospitality a plus

Responsibilities

• Become knowledgeable of all CSI accounts payable products and processes
• Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support
• Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments
• Educate customers on best practices and processes regarding accounts payable processing
• Confidently lead customers through conference calls and training
• Proactively manage vendor enablement campaigns and databases
• Provide necessary reporting to customers timely
• Become APSC (Accounts Payable Solutions Consultant) certified
• Actively participate as a CSI team member by offering ideas and input to support and enhance current CSI products, processes, and programs, and work collaboratively to ensure customer success
• Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
• Take ownership of other special projects and assignments to support the business as needed
• Bring energy and a positive attitude to a ensure positive customer experience
• Perform other duties as assigned

Benefits

• We offer 100% company-paid medical coverage for selected employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.
• Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.
• Take advantage of our 401K plan with a generous employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level