Seasonal, Customer Care Representative- DIY

H&R Block

54d•$16 - $24•Remote

About The Position

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... 100% WORK FROM HOME OPPORTUNITY H&R Block, the world’s leader in tax preparation services, is looking for a seasonal Customer Service agent. We offer shift differential pay for mid, evening, and weekend shifts. Associates are eligible for additional monthly and end of season incentives by exceeding performance standards; details of both incentives to be provided during onboarding. The Customer Service agent provides advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products. Start Date: January 26th, 2026 Day to day, you'll...

Requirements

Experience in customer service or financial services position, preferably in a large phone center
Experience in an in-bound help desk environment
Prior experience with Microsoft Office, general computer software troubleshooting, and/or networking connectivity problems

Nice To Haves

High school diploma or equivalent
General computer navigation knowledge
Must have a place in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure
Must have an outlet for laptop and monitors to be connected to
Must have a wired internet connection (not Wi-Fi) at home with minimum upload and download speeds of 15MBps (internet speed test required)
Must have a smart phone and be willing to install an RSA token as well as Microsoft Teams on it

Responsibilities

Interpret client needs, utilize software solutions, and troubleshooting skills to identify practical solutions
Utilize software solutions, knowledge base, and computer systems to resolve and track user incidents
Identify potential security issues and escalate issues appropriately to business partners, including partnering with developers and other lines of business
Communicate clearly and calmly on the telephone, email, and chat and to use effective customer service techniques with clients who may be under stress
Utilize oral, written, and interpersonal communication skills to interact with all levels of associates

Benefits

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

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