Customer Care Representative

Rentokil•Raleigh, NC

4d•Remote

About The Position

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Position Overview Receives and/or places telephone calls which are basic and routine to handle any/all aspects of Residential customer accounts, including solicitation, inquiries, and problem resolution; while working remotely for all or part of the regular workweek.

Requirements

High school diploma or GED
1-2 years clerical or customer service experience preferred
Ability to use a personal computer or CRT
Basic knowledge of Microsoft Word, Excel, and Windows preferred
Ability to type 25 wpm preferred
Good verbal, written, and interpersonal communication skills
Ability to work in a stressful, fast-paced environment
Good problem-solving skills
Ability to work flexible schedule, including weekends and holidays
Must be dependable and consistently punctual for all scheduled shifts
A private home office/work space suitable for working remotely for all or part of the regular workweek
Broadband internet with ability to hardwire via an Ethernet cable

Responsibilities

Cultivates and maintains on-going customer relationships.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.
Acts as customer contact regarding pricing and scheduling.
Handles customer calls/correspondence for service, scheduling, and billing inquiries.
Communicates with branch personnel to resolve service and scheduling issues.
Initiates outbound customer service calls for various campaigns.
Handles tech line support.

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility