CUSTOMER CARE

Master Services • Knoxville, TN

1d • $15 - $17 • Onsite

About The Position

Master Foundation & Crawl Space Repair is a regional leader in basement waterproofing, foundation repair, and concrete repair. We’re committed to delivering an exceptional homeowner experience while creating a workplace where employees feel valued, supported, and empowered to grow.

The Customer Care Representative serves as the first point of contact for current and prospective customers. This role focuses on inbound and outbound calls, sales appointment scheduling, and customer relationship management while supporting operational efficiency across departments.

Reporting to the Customer Care Manager, this position directly contributes to lead conversion, customer satisfaction, and revenue growth.

Requirements

• High school diploma or GED preferred
• 1+ year of customer service, call center, or scheduling experience preferred
• Strong verbal and written communication skills
• Comfortable using computers, CRM systems, and scheduling software
• Ability to multitask, problem-solve, and remain customer-focused
• Reliable, empathetic, and team-oriented

Nice To Haves

• Bilingual (Spanish/English) a plus, not required

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Provide accurate information and exceptional customer support
• Build rapport and maintain positive customer relationships
• Schedule, confirm, reschedule, and save sales appointments
• Maximize sales team efficiency through strategic scheduling
• Meet or exceed lead conversion and appointment-setting goals
• Maintain accurate customer records, notes, and data entry in company systems
• Complete paperwork and documentation accurately and on time
• Provide administrative support to internal teams as needed
• Represent company values in every customer interaction
• Contribute to a positive, collaborative, and solution-oriented team environment

Benefits

• Medical, Dental, Vision Insurance
• 401(k)
• Earned Time Off (ETO)
• Employee Assistance Program (EAP)
• $500 Employee Referral Program
• Growth opportunities within a stable, success-driven company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees