Customer Care Representative

Stock Yards Bank & Trust • Louisville, KY

4d • Onsite

About The Position

Responds to all customer inquiries coming to the main phone queue of the bank. Reply to secure customer messages through online banking and emails from customers via the Contact Us section of the SYB website.

Requirements

• High School Diploma /GED
• Banking / customer service background or call center experience
• Excellent verbal and written communication skills
• Ability to multi-task using several software programs to service customer questions/needs
• PC proficiency
• Good phone voice
• Professional demeanor
• Familiar with the use of technology such as mobile apps and various browsers

Responsibilities

• Create a WOW customer experience for every customer in every interaction—via telephone, email or website contact
• Meet established goals of quality, efficiency, and accuracy by assisting customers with questions and/or concerns on all deposit/loan accounts and services—channeled through telephone, email or website contact
• Recommend and educate customers on other bank services as appropriate
• Perform operational tasks including account maintenance such as address and phone number updates; unlocking online banking accounts; troubleshooting online account issues; required maintenance for debit card activity such as limit increases and travel exemptions
• Exercise duties and responsibilities in a manner that demonstrates self-accountability and supports a team environment
• Support other Deposit Operations areas as needed

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED