Customer Care Representative

National Jewish Health•Glendale, AZ

19d•$20•Remote

About The Position

WORK FROM HOME – FULL TIME National Jewish Health – Tobacco Cessation Program Remote positions with our team are currently available for candidates located in CO, TX, WI, AZ, CA, IL, FL, HI, and NY. Position Summary The Customer Care Representative is the first point of contact for Health Initiative Programs. This position obtains participant details to verify eligibility and provide program information to callers wanting to quit tobacco.

Requirements

High School Diploma or equivalent required.
A minimum of two (2) years experience in a customer service position required.

Nice To Haves

Customer service experience in a health care or call center environment preferred.
Fluent in English and Spanish preferred.

Responsibilities

Completes an intake questionnaire with participants to verify program eligibility.
Documents participant data in compliance with HIPAA requirements, departmental standards and specific client guidelines.
Maintains friendly, confident, open, and effective communication with participants to identify program eligibility and inspire continued participation.
Assists participants to help determine participant’s goals, readiness to change, and supports the behavior change.
Engages in a process of continuous training, learning, and professional growth including QA scores and feedback to ensure delivery of the latest evidence-based practices, content knowledge and skills.
Maintains call center metrics and individual performance standards.
Be available to work as scheduled and report to work on time.
Be willing to accept supervision and work well with others.
Be well groomed, appropriately for your role and wear ID Badge visibly.
Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
Wears appropriate PPE as outlined by the infection control policies and procedures.
Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.