Customer Care Representative
About The Position
At Blue Oak Dental, we value our teammate's smile as much as our patient's smile. We've been successfully serving our community for over 30 years and have a long term loyal following of patients who appreciate our professional team, conservative approach to care and our friendly atmosphere. Our ideal candidate is someone who can make a great first impression and establish a rapport with patients by greeting them with a smile in a professional manner and image. We are hiring immediately for a full time Customer Care Coordinator in our Roseville dental practice. Whether scheduling appointments, answering patient's questions, presenting treatment plans and/or collecting payments, the Customer Care Coordinator plays an important role on the team by making sure the office flows smoothly and patients are seen and cared for in a timely manner. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care, operational and clinical excellence, personal accountability, building relationships, and seeking out innovative and creative approaches to support our patients and teams. We are hiring immediately for full and part time positions in our dental offices and are seeking teammates who care, listen, and are motivated to help our patients and communities. At Blue Oak Dental, our Customer Care Coordinators manage patients full cycle from clinical diagnosis to treatment acceptance. You will successfully communicate financial planning and available options based on the proposed treatment. From the first appointment to the last, our Customer Care Coordinators lead patients to a happy and healthy smile! Our opportunities provide a full suite of benefits including: Employee Assistance Program Medical and pharmacy, dental, vision (for employees and their families) Basic life, AD&D, and long-term disability insurance 6 Paid holidays and 1 Paid floating holiday PTO (80 hours per year for hourly; 120 hours per year for salaried) 401k plan and deferred compensation plan Referral Bonuses ($600-$2500 depending on role) Come join our team and make a difference in the lives of the people in your community!
Requirements
- A minimum of 1 to 2 years front office experience in a dental environment.
- Computer literate a must (Denticon experience is a plus).
- Customer Service experience
- Must have reliable transpiration
- High School or better.
Nice To Haves
- Bilingual a plus
- Previous experience presenting Treatment Plans and going over costs of services preferred
- Insurance billing experience a plus
- Denticon experience is a plus
Responsibilities
- scheduling appointments
- answering patient's questions
- presenting treatment plans
- collecting payments
- communicate financial planning and available options based on the proposed treatment
- manage patients full cycle from clinical diagnosis to treatment acceptance
Benefits
- Employee Assistance Program
- Medical and pharmacy, dental, vision (for employees and their families)
- Basic life, AD&D, and long-term disability insurance
- 6 Paid holidays and 1 Paid floating holiday
- PTO (80 hours per year for hourly; 120 hours per year for salaried)
- 401k plan and deferred compensation plan
- Referral Bonuses ($600-$2500 depending on role)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
