Customer Care Representative

VENTURA TRANSFER COMPANY•Phoenix, AZ

26d•$23 - $25•Onsite

About The Position

The Customer Care Representative is responsible for order creation and communicating professionally, timely, and with concern for the company's internal and external customers.

Requirements

Must be able to communicate in written English using proper grammar, punctuation, and spelling
Must be well organized and have good follow-up skills
Accurate and detail oriented
Skilled at working diplomatically with customers and employees
Good communicator. Able to communicate effectively in English both verbally and in writing
Strong teamwork skills. Able to maintain positive and productive relationships with customers and fellow team members.
Have a positive, non-argumentative, and well-mannered demeanor and be able to communicate effectively with customers and other team members
Critical thinker, able to improve processes and procedures
Able to work in a fast-paced environment with shifting priorities
Able to work in an active office environment.
Able to work odd hours or be on call from time to time.
Able to sit down and work in front of a computer for long periods of time

Responsibilities

Principal point of contact with assigned customers to take orders, communicate schedules, plan the logistics and resolve service issues
Establish and maintain positive working relationships with customers by using proper etiquette; must represent the company in a professional manner
Interface with customers ERP systems (e.g. SAP)
Coordinate loads internally with other departments which includes but not limited to: Coordinating with Transportation for pick-ups/deliveries, coordinating with Transloading for heating/loading requirements, and coordinating with Depot for staging/loading/heating requirements
Enter detailed information into Ventura system to create work orders/truck tickets.
Responsible for producing or providing all required documentation to each Department in order for operating departments to properly perform their required tasks
Provide POD and back-up documentation for any requested order
Produce Material Handling invoices and work to ensure they are correct. This includes posting these orders in VTC system which must accurately maintain Customers inventory records
Maintain positive and productive relationships with Customers and with all members of the Ventura teams
Coordinate logistics with outside carriers
Provide monthly inventories as prescribed per Customer request
Other duties and projects as assigned