Customer Care Representative

Weather Shield Roofing Systems • Wyoming, MI

3d • Hybrid

About The Position

Do you love helping people and want to work somewhere you're truly valued and appreciated? Weather Shield Roofing Systems is looking for a caring, dependable Customer Care Representative to be the friendly voice of our Service Team-supporting customers, coordinating service work, and ensuring every experience is smooth, positive, and professional from start to finish.

Requirements

• Strong communication and people skills
• Enjoy helping others and being a "go-to" resource
• Organized, detail-oriented, and able to multitask
• Ability to work both onsite and remote (hybrid position)

Nice To Haves

• Customer service experience preferred (construction/service industry a plus)

Responsibilities

• Answer and manage incoming customer calls and emails
• Provide ongoing communication and support throughout service projects
• Manage work orders through completion
• Assist with scheduling service technicians
• Help resolve customer concerns professionally
• Review completed work orders and invoicing
• Assist with AR
• Manage field staff payroll

Benefits

• Medical, Dental, and Vision
• Company-paid Short & Long-Term Disability
• Paid Vacation & 6 Paid Holidays
• 401(k) with 3% Company Contribution
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees