Customer Care Representative

Johnson Comfort•Franklin, IN

1d•$18 - $22•Onsite

About The Position

Johnson Comfort is looking for a Customer Care Representative to join our team in our Franklin office. This individual will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. About Johnson Comfort Established in 1968, Johnson Comfort proudly services customers in Johnson County and the central Indiana area. Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally!

Requirements

High School Diploma/GED is required
Must pass a background check and drug screening
High level of customer service
Telephone Etiquette
Go-getter mentality and ambitious
High attention to detail and good organization skills
Good computer skills, specifically in Microsoft Office
Positive attitude and winner mentality
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Excellent interpersonal communication skills on a professional and technical level
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above-and-beyond service
Excellent time-management and prioritization skills
Able to work both independently and as part of a team

Nice To Haves

HVAC experience a plus, but not required
Bilingual a plus, but not required

Responsibilities

Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests, and issues
Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
Consult on customer success: Advise customers on leveraging products/services based on their unique needs
Maintain working product knowledge: Ensure information given to customers is accurate, up-to-date, and strategic
Track interactions in CRM: Record customer interactions in the internal system for cross-functional awareness and relationship development
Perform outbound calls to customers and perform upselling responsibilities when necessary
Conduct service-related, follow-up calls to check in on past customers and assess their current needs