Customer Care Representative

Advanced Radiology Consultants • Shelton, CT

43d

About The Position

This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties.

Requirements

• Ability to multi-task and function in a fast paced, high call volume environment.
• Demonstrates initiative in problem solving and resolving customer satisfaction issues
• Excellent organizational skills
• Customer service skills - empathetic, active listener, who has strong follow through skills
• Proficient computer skills and data entry skills
• Critical thinking – the ability to think creatively, problem solve and work independently
• High school diploma or general education degree (GED)
• One year related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Answer telephone calls to schedule appointments for new or current patients.
• Outbound calls to schedule appointments.
• Reviews preps, follows scheduling guidelines and prescreens patients appropriately.
• Verifies and updates patient demographic data and insurance coverage while scheduling appointments.
• Respects patient confidentiality by adhering to HIPAA standards.
• Follows up with patients through various communication channels.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees