Customer Care Representative

Eagle Eye Networks Inc•Austin, TX

34d

About The Position

We are seeking a dedicated and customer-focused Customer Care Representative to join our team. This position pays $18.00 per hour. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional experience.

Requirements

High school diploma or equivalent.
Proven experience in a customer care role is essential.
Strong verbal and written communication skills.
Ability to multitask and work in a fast-paced environment.
Proficiency in using CRM software and Microsoft Office Suite.
Problem-solving skills with a customer-first mindset.
Patience, empathy, and active listening skills.

Responsibilities

Respond to customer inquiries via phone, email and live chat.
Provide accurate information about products, services, and company policies.
Handle customer complaints and concerns professionally and empathetically.
Identify customer needs and provide timely and effective solutions.
Escalate complex issues to the appropriate department while ensuring follow-up.
Document and track customer interactions in the CRM system.
Stay up to date with company products, services, and promotions.
Offer product recommendations and assist customers in making informed decisions.
Strive to enhance the customer experience by maintaining a positive and helpful attitude.
Conduct follow-ups to ensure customer satisfaction and retention.
Collect customer feedback to help improve products and services.
Process orders, returns, and exchanges efficiently.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure seamless service delivery.

Benefits

Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums.
Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
401k plan with company match!
Weekly Lunch: Food is love. Especially when it is free.
Snacks: You will never go hungry.
Culture: Innovation drives our vibe.
Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
PTO: Hourly employees accrue PTO each pay period for a total of 12 days each year.

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