Customer Care Representative
About The Position
We are looking for a high-energy, results-driven Customer Care Representative who thrives in a fast-paced, sales-focused call center. Every call is an opportunity to make an impact, build trust, and turn customer needs into scheduled work. This is not just about answering phones; it is about driving results. If you are confident on the phone, motivated by goals, and know how to turn conversations into action, you will excel in this role. Ready to Stand Out? Call (866) 887-2218 and follow the prompts to tell us about yourself. This is your first step in the interview process and your chance to make a strong impression. Who We Are Current Electric is an award-winning home services company built on teamwork, accountability, and delivering a five-star customer experience. Our Customer Care team plays a key role in our growth by creating opportunities and supporting both our customers and field teams every day. Why Choose Current Electric Competitive hourly pay ranging from $20.00 to $25.00 per hour, based on experience, plus commission and performance-based incentives Comprehensive health benefits including medical, dental, and vision, along with company-paid life insurance Health Savings Account Consistent Monday through Friday schedule from 8:30 AM to 5:00 PM 401(k) with company match up to 4% Employee referral bonus program Ongoing training and development in a team-focused, high-performance environment
Requirements
- 3 to 5 years of experience in a customer service or call center environment
- Experience with outbound sales calling in a call center setting
- Strong communication skills and the ability to guide a conversation
- Confidence handling objections and asking for the next step
- Ability to multitask and stay organized in a fast-paced environment
- Emotional intelligence, professionalism, and accountability
- Experience using CRM systems
- Proficient in Google Workspace including Docs and Sheets
- High school diploma or GED required
Nice To Haves
- ServiceTitan experience preferred but not required
Responsibilities
- Drive Results Through Every Call
- Make outbound calls to schedule service, follow up on estimates, and create new opportunities
- Turn both inbound and outbound conversations into booked appointments
- Guide customers to the next step with confidence and clarity
- Work in a Performance-Driven Environment
- Operate in a structured call center with clear expectations around call volume and booking performance
- Manage multiple tasks while staying organized, accurate, and responsive
- Consistently meet or exceed individual and team goals
- Deliver a Five-Star Experience
- Communicate clearly, professionally, and with purpose
- Build trust with customers and handle concerns with confidence
- Ensure every interaction reflects our commitment to quality service
- Be a Strong Teammate
- Work closely with dispatch and leadership to keep schedules running smoothly
- Support team goals and contribute to a positive, accountable environment
- Lead by example through strong communication and consistent performance
Benefits
- Competitive hourly pay ranging from $20.00 to $25.00 per hour, based on experience, plus commission and performance-based incentives
- Comprehensive health benefits including medical, dental, and vision, along with company-paid life insurance
- Health Savings Account
- Consistent Monday through Friday schedule from 8:30 AM to 5:00 PM
- 401(k) with company match up to 4%
- Employee referral bonus program
- Ongoing training and development in a team-focused, high-performance environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
