Customer Care Representative

ASSA ABLOY•Monroe, NC

About The Position

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries. Why Join ASSA ABLOY Entrance Systems? At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY: 1. Comprehensive Benefits Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards. 2. Meaningful Impact Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces. 3. Career Growth & Development We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests. The Role: We seek a master communicator . The Customer Operations Specialist will be responsible for serving as the customer liaison for ASSA ABLOY Entrance Systems’ troubleshooting and resolving hold code delays to create improved efficiency and customer experience. This role will be expected to deliver highly effective, efficient communications over the phone, in person, and in writing, and have proficiency in Word, Excel and Outlook. This position is the bridge between the company’s service groups and our customers and plays an integral role in the company’s overall success. Customer service experience is essential.

Requirements

Must have prior experience working in a high-paced, customer service environment.
Proven hands-on experience in developing customer relationships.
Exceptional communication (written/verbal) skills.
Organized self-starter with an innovative system of follow-up.
Ability to prioritize and execute required tasks with urgency.
Ability to read and follow instructions, both written and verbal.
Must be a team player.
Proficient in MS Office Programs (Word, Excel, Teams, and Outlook).
Must have a high school diploma; some college preferred.

Responsibilities

Maintaining the relationships with company’s major customers.
Updating customers with job completion statuses via email, phone, and portal.
Answering technician and customer phone calls and email requests.
Closing out and ensuring work orders are in a billable status on customers’ portals.
Preparing customer quotations for service repairs.
Maintaining customer reports and workflow management.
Proactively following up with customers upon request (phone/email).
Ability to multitask and juggle many assignments simultaneously.
Ability to operate in a fast-paced, high call volume, customer-focused office environment.
All other duties as assigned.