Customer Care Representative

DCC Propane•Putnam, CT

73d•Onsite

About The Position

The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned.

Requirements

Ability to provide excellent customer service and build rapport with customers.
Exercise solid organizational and communication skills.
Good phone skills and computer literacy (MS Office).
Ability to work independently and effectively manage time.
Must be dependable with a stable work history.
Ability to follow verbal and written directions.
Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
Effectively collaborate with leadership and employees to establish goals and standards.
Demonstrate a strong commitment to customer service and safety.
Ability to be a positive representative of the Company both internally and externally.
Ability to work with respect and cooperation at all times with fellow employees and customers.
High school diploma / GED is required.

Nice To Haves

Minimum of 3 years of experience in an office environment preferred.
Customer service or inside sales experience preferred.

Responsibilities

Provide exceptional customer service through phone and personal contact.
Resolve or escalate customer inquiries and/or complaints as needed.
Process counter transactions
Document and update customer records based upon the interactions.
Process payments and maintain customer accounts.
Assist with light collections or handle billing inquiries as assigned.
Strong data entry skills and attention to detail needed.
Must be able to work well in a fast-paced environment.
Provide resolution to gas and /or water service needs of customers.
Determine that service requests are within the scope of work performed by Company.
Maintain and manage parts inventory.
Ensure all paperwork is complete and accurately submitted in a timely manner.
Take responsibility regarding all aspects of daily tasks and actions.
Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
Attend all safety meetings, training and/or in-services.
Regular attendance at the worksite is required.

Benefits

Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume