Customer Care Representative

J.Ing•City Of Industry, CA

14d

About The Position

The Bilingual (Mandarin and English )Customer Service Representative is responsible for providing professional and attentive service for all internal departments and external customers, through passion in customer service, in -depth knowledge in products, and understanding of company policies.

Requirements

Experience with MS Office.
Ability to multi -task and prioritize.
Strong verbal and written communication skills as well as creative problem -solving skills.
Mandarin & English speaking is required
B.A. or B.S. degree.
Prior customer service experience.

Nice To Haves

Experience with Shopify and Zendesk is a plus.
A background in fashion/apparel and upselling experience preferred.

Responsibilities

Experience in customer service -related industry and working with people, ideally in apparel.
Excellent problem -solving skills, the ability to overcome obstacles.
Poise and confidence to provide experiential customer focus.
Friendly and calm disposition, ability to diffuse conflict with a positive attitude.
Superior oral and written communication skills, ability to interact professionally in live customer service situations.
Strong computer skills, ability to quickly learn how to navigate various software programs.
Ability to multi -task in a fast paced but fun environment.
Answer general customer inquiries via email, phone and online chat, including but not limited to returns, processing orders, shipping information, coupon adjustments and follow up until inquiry is closed.
Adhere to jingus.com policies while keeping customers happy.
Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, fit problems, product defects, shipping errors, etc.
Aggregate and report on customer service trends quarterly to sales, tech, design and merchandising departments.
Work with operations and the warehouse to ensure that requests are met seamlessly and that all departments are aware of any changes.
Assist in technical support with website problems, including talking customers through any difficulties, placing orders over the phone when necessary and creating tickets with web developers for recurring technical issues.
Handle initial contact on disputes, participate in team meetings, and provide support to fellow Customer Care Representatives.
Create the Customer Care monthly report and analysis customer -related data.
Organize web assets to support Marketing team needs.
Support the preparation and execution of merchandising plans for group uploads.