Customer Care Representative

Hy-Vee, Inc. • Grimes, IA

41d

About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Customer Care Representative Department: Customer Care FLSA: Non-Exempt General Function Responds to customers, stores and vendors, assisting with all inquiries and vendor solicitations, routing them to the proper parties. Resolve customer queries via phone, email, mail, or social media. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations: Accountable and Reports to: Senior Vice President, Communications; Director, Customer Care; Customer Care Senior Supervisor(s) Positions that Report to you: None

Requirements

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
• Excellent verbal and written communication skills
• Excellent interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
• Basic math skills
• Ability to address, research and resolve problems quickly and independently
• Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs
• High school diploma or equivalent required
• 3-5 years previous related work experience

Nice To Haves

• Customer service or retail experience preferred.

Responsibilities

• Responds to e-mails received via hy-vee.com.
• Routes emails to the proper parties using techniques outlined in the department manual.
• Answers and processes customer phone calls.
• Returns voicemail messages and follows up with stores to determine if appropriate action has been taken to address complaints.
• Engages customer on Live Chat to answer inquiries and provide information.
• Assists in monitoring social media activity and responds to comments on appropriate platforms.
• Reports to work when scheduled and on time.
• Backs up consumer information representative on private label inquiries via the 800 line.
• Performs other job-related duties and special projects as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees