Customer Care Representative

Midwest Energy & Communications • Cassopolis, MI

7d • $27 • Onsite

About The Position

Are you passionate about helping others and finding solutions? Do you thrive in a fast-paced, customer-focused environment? If so, Midwest Energy & Communications (MEC) has the perfect opportunity for you! What You'll Do: As a Customer Care Representative , you'll be the first point of contact for our customers, providing exceptional service and resolving inquiries related to electric, propane, and fiber services. You'll work closely with customers via phone, email, and chat to troubleshoot issues, set up accounts, process service requests, and promote our products and services. Your role will involve: Managing inbound and outbound communications to assist customers with billing, account setup, and service-related questions. Educating customers on how to use and maximize their MEC services. Troubleshooting and resolving basic technical issues. Conducting outbound sales calls to promote MEC's services and special offers. Collaborating with internal teams to ensure customer satisfaction and efficient issue resolution. Who You Are: You have a passion for customer service and problem-solving. You're patient, empathetic, and skilled at handling inquiries professionally. You excel at explaining technical concepts to non-technical users. You're organized, detail-oriented, and able to manage multiple tasks simultaneously. You have strong sales and negotiation skills. What You Need to Know: About MEC In the 1930s, Midwest Energy & Communications (MEC) began to bring power and light to the rural space when the large utility providers wouldn't. Today's MEC embraces that same spirit, transforming the rural space by delivering first-in-class innovations and solutions where others won't. We bring comfort and convenience in the form of electric, propane and Internet solutions across our service territory in southwest and southeast Michigan. But there's a constant energy at MEC and it's much bigger than the services we provide. It's a buzz felt wherever our employees gather, whether in the office or in the field. Because we genuinely like each other. We help each other solve problems. We boost each other up. And at the end of the day, we gather for fun and share stories about our work and home lives. We've worked hard to build a culture we're proud of, a culture that values taking care of each other, collaborating on new ideas and standing up for our rural community. We're excited about the work we do and who we get to do that work with. We're MEC. With us, it's all about the energy. Midwest Energy & Communications is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. All applicants who are selected for a position within Midwest Energy & Communications are required to pass a physical examination, drug screen, and background check when employed .

Requirements

• High school diploma or equivalent required.
• 1-3 years of prior customer service experience, ideally in a call center or technical support environment.
• Proficiency with computers and the ability to quickly learn new software.
• You have a passion for customer service and problem-solving.
• You're patient, empathetic, and skilled at handling inquiries professionally.
• You excel at explaining technical concepts to non-technical users.
• You're organized, detail-oriented, and able to manage multiple tasks simultaneously.
• You have strong sales and negotiation skills.

Responsibilities

• Managing inbound and outbound communications to assist customers with billing, account setup, and service-related questions.
• Educating customers on how to use and maximize their MEC services.
• Troubleshooting and resolving basic technical issues.
• Conducting outbound sales calls to promote MEC's services and special offers.
• Collaborating with internal teams to ensure customer satisfaction and efficient issue resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED