Customer Care Representative

MMT•Ramsey, NJ

44d•Onsite

About The Position

Join a team where your precision, professionalism, and passion for service make an impact. MMT is a leading innovator in automation, machine design, and custom tooling. We’re looking for a Customer Care Representative I to join our Ramsey office. In this role, you’ll be the first point of contact for our customers, delivering responsive and accurate service that keeps our business moving forward.

Requirements

Strong written communication skills and the ability to manage high-volume correspondence with ease
Excellent organization and time management skills, with strong follow-through
Ability to maintain professionalism, clear communication, and focus in fast-paced situations
Proactive problem-solving abilities and attention to detail
A positive, energetic attitude and the ability to work independently or as part of a team
Professional communication style with excellent interpersonal and soft skills

Nice To Haves

Typing speed of 70+ words per minute
Proficiency in Microsoft Office Suite
Familiarity with Salesforce, Epicor, Great Plains, or Business Central is a plus
Prior experience in a customer service role; experience in a manufacturing or technical environment is a bonus

Responsibilities

Respond promptly and professionally to high-volume customer inquiries via email and phone
Generate and send quotes, track open orders, and provide timely updates on delivery status
Handle product concerns, returns, and generate Return Material Authorizations (RMAs)
Collaborate with internal departments and utilize Salesforce to manage customer communications and leads
Stay informed on product updates and support processes with accuracy and attention to detail
Know when to escalate issues and communicate directly to resolve urgent matters