Customer Care Representative

AdNet AccountNet • Baltimore, MD

1d

About The Position

About Us: AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE-owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services. We are seeking Customer Care Representatives. To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations. In this role, your goal should always be to deliver the best customer service experience possible, keeping our clients happy. As a Customer Service Representative , team members perform in a variety of areas focused on delivering customer experience within our clients' commercial energy business. Responsibilities include inbound and outbound support for applicants and program participants across a broad portfolio via phone, online chat, and email. We provide customer and client support through a specialized energy efficiency team using call center technology, web chat, and established business processes within a paperless environment. Team members are trained, customer-oriented professionals who continue building their knowledge within energy-efficiency customer support. Work Schedule: 8:00 AM – 5:00 PM EST 9:00 AM – 6:00 PM EST 11:00 AM – 8:00 PM EST AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.

Requirements

• High school diploma.
• 2+ years of professional work experience.
• 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite.
• Must be able to successfully pass a background check with drug screening.

Nice To Haves

• Previous sales or customer service experience.
• Computer skills, including accurate and efficient data entry and database navigation.
• Strong written and verbal communication skills.
• Ability to maintain high energy levels and a positive attitude while working with team members, customers, and program participants.
• Experience working with program participants, such as homeowners and contractors, to troubleshoot application requirements.
• Ability to identify, define, and resolve problems promptly; gather and analyze information; and develop alternative solutions.
• Ability to work independently and collaboratively.
• Strong organizational and analytical skills.
• Typing speed of 45–50 words per minute preferred.
• Ability to work in a fast-paced, high-pressure environment
• Professional interpersonal skills, including courtesy and cooperation.
• Ability to manage multiple priorities and work limited overtime as necessary.
• Ability to sit for prolonged periods in a distraction-free environment.
• Demonstrated pride in making a positive difference for program participants.
• Ability and desire to quickly learn about the energy business.

Responsibilities

• Conduct non-scripted customer interactions via phone, email, and chat. Topics include rebate status, scheduling, submittal procedures, and program guidelines.
• Perform professional outreach.
• Review and assist customers with energy application inquiries and program questions.
• Complete other administrative duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED