Customer Care Representative

Cambria • Eden Prairie, MN

1d • $21 - $25

About The Position

The Customer Care Representative serves as a primary ambassador for Cambria, ensuring the delivery of superior service to both business partners and end consumers. This role is instrumental in maintaining positive brand representation while providing essential support to various internal departments.

Requirements

• Ability to represent Cambria with enthusiasm and sincerity over the phone
• Excellent interpersonal and active listening skills and the ability to articulate information clearly and sincerely
• Strong critical thinking, problem solving and conflict resolution skills
• Demonstrate a positive attitude as well as participate in an engaged, enthusiastic culture
• High level of attention to detail
• Experience working with multiple computer monitors and reference points
• Ability to multitask and adapt quickly
• Education: High School diploma or equivalent, college degree preferred
• Experience: Minimum 1 year of Customer service, data entry and contact center experience preferred but not required
• Systems: Microsoft Office, Google Suite, AutoCAD is a plus
• Able to lift up to 20 pounds occasionally / sparingly (office supplies, packages, samples), may need to bend, reach, walk, or stoop occasionally, prolonged periods sitting at a desk and working on a computer

Nice To Haves

• college degree preferred
• Minimum 1 year of Customer service, data entry and contact center experience preferred but not required
• AutoCAD is a plus

Responsibilities

• Provide superior service to our business partners and customers by seeking and understanding the needs and expectations of internal and external customers
• Foster and maintain strong customer relationships, collaborating cross-functionally within the company to ensure timely and appropriate resolution of all customer requests and inquiries
• Oversee the entry and verification of diverse product orders, ensuring precision and adherence to company standards
• Manage escalated inquiries and claims with a high degree of professionalism, utilizing critical thinking to determine and execute appropriate resolutions via telephone and written correspondence
• Maintain meticulous and prompt records of all customer interactions
• Participate in a rotation of duties among fellow team members to support team objectives
• Other duties as assigned by management

Benefits

• Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED