Customer Care Representative

Pacific Whale Foundation•Wailuku, HI

82d•$16•Onsite

About The Position

Are you passionate about the environment and great with people? Pacific Whale Foundation is looking for dedicated individuals to join our team and be part of something bigger! As a Customer Care Representative, you will ensure exceptional customer service for our guests while promoting company tours and activities. Pacific Whale Foundation is a 501(c)(3) nonprofit committed our mission of protecting the ocean through science and advocacy. Since 1980, we have made a significant impact on marine environments and wildlife across the Pacific region, including Hawaii, Japan, Australia, and Chile. Our mission is to inspire environmental stewardship and promote ocean conservation. The work you do with Pacific Whale Foundation directly supports our mission to protect the ocean and promote environmental stewardship. This is more than just a job—it's an opportunity to contribute to meaningful change while enjoying a rewarding and supportive work environment.

Requirements

At least 6 months of experience in customer service or in a similar capacity
Working knowledge of reservation systems, Fareharbor platform preferred and ability to operate phone system
Reliable and dependable personality
Ability to work well independently, multi-task, and adapt to a flexible schedule, including early or late shifts
Knowledge of basic accounting skills
Capable of standing or sitting for long periods and lifting up to 50lbs

Responsibilities

Receive and manage reservation for guests
Actively promote and sell cruises to meet sales goals
Oversee customer check-ins and serve as "Welcome Ambassadors" including walking guests to vessels
Other Duties as Assigned