Customer Care Representative

Amplifon • Waco, TX

5d • $15 - $16 • Onsite

About The Position

Amplifon Americas , parent company to Miracle-Ear, a world leader in hearing health care, has a strong demand for diverse, authentic, creative, and versatile talent for our Customer Care Representative . We are looking for someone who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do. As a Customer Care Representative , you are the customer's first point of contact when they call in to our call center to make an appointment at one of our clinics. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. Individuals with experience in call center, telemarketing, or high-volume sales or working in the customer service industry would be a good fit for this role.

Requirements

• 1+ years of experience in high-volume sales, call center environment, or telemarketing
• High school diploma or equivalent required
• Experience with Microsoft Office and comfortable with technology
• Excellent verbal and telephone communication skills
• Able to type while listening attentively while on the phone
• Strong interpersonal skills that allow effective working relationships with a range of clients, colleagues, and vendors.
• Strong problem solving and organizational skills

Nice To Haves

• Experience in sales, marketing, or the healthcare industry is an advantage

Responsibilities

• Conduct outbound calls with existing and prospective clients to schedule an appointment with our Hearing Care Professionals.
• Drive marketing campaigns by being the first point of contact for customers engaged through multiple marketing channels (ex. Inbound/outbound calls, email, website inquiries, mail campaigns, etc.) and capturing customer data.
• Educate customers on Miracle-Ear programs, products, and services and resolve client inquiries.
• Maintain accurate customer records and update as necessary.
• Develop client rapport by providing best-in-class client experience for diverse customer base.
• Provide other duties as required which may include, but are not limited to reception support, admin support, Clinic support, and basic invoicing.

Benefits

• $15-$16/hour plus incentives
• Health Insurance: Medical, dental, vision, Paid Time Off, Paid Holidays & 401K Plan
• Opportunities for growth within the department and company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees