Customer Care Representative

Best Buy•Novi, MI

1d•$20•Hybrid

About The Position

As a Customer Care Representative, you’ll answer calls from Best Buy Health customers and their caregivers. Topics include billing, service plans, account changes, basic technology troubleshooting, and health and safety services (e.g., 24/7 urgent response). You’ll need to manage multiple applications, update electronic records and provide accurate documentation. To succeed in this role, you must use active listening to understand and resolve customers’ needs. This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Novi, MI. You may be asked to come into the office up to 3 days per week. At Best Buy Health, our goal is to empower people to age independently and safely. We do that by unlocking the power of technology and human connection. Together, we’re shaping a future where innovation and compassion work hand in hand to help people live more independent, connected lives. As part of Best Buy Co. Inc., our culture is built on deeply supporting and valuing our amazing employees. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer.

Requirements

1 year of customer service or call center experience

Nice To Haves

Experience working in a fast-paced call center environment
Experience working in a technology-focused industry
Experience working with senior-aged customers

Responsibilities

Respond to high volume of inbound calls from new and existing subscribers
Actively listen, provide supportive responses and address customers’ needs
Recommend products and services that align with customers’ needs
Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)