Customer Care Representative

Citizens State Bank Of La Crosse•La Crosse, WI

About The Position

Are you an outgoing, motivated individual who is a self-starter and great with customers? Want to learn new things and build your professional skillset? How about working for a top community bank that inspires you to achieve your full potential and become a happier and better individual? If you’re willing to learn, we’re willing to train you! Citizens State Bank is a top-performing and community-focused financial institution with a strong commitment to serving our customers' banking needs. With a history spanning 116 years, we take pride in providing personalized financial solutions and exceptional customer service to our valued customers. We are currently seeking a dynamic and experienced Customer Care Call Representative to assist our team in providing the highest level of customer satisfaction. As a Customer Care Call Representative, you'll be the first point of contact in the department for incoming customer calls—bringing a high-energy, customer-first attitude to every interaction. You'll provide thoughtful support and help connect customers to the right information or team. You’ll be trusted with important conversations and empowered to solve a variety of everyday banking needs while delivering the friendly, professional experience our customers expect.

Requirements

Previous customer service experience, preferably in a call center or banking environment.
Strong verbal communication skills and a friendly, professional phone demeanor.
Proficient computer skills and ability to navigate banking software and systems.
Knowledge of basic banking products and services.
Excellent problem-solving skills and attention to detail.
Ability to multitask and work in a fast-paced environment.
Strong team player with a “Yes, I can” attitude and the ability to collaborate effectively with colleagues.

Responsibilities

Handle inbound customer calls professionally and courteously.
Assist customers with account inquiries, transaction history, password resets, and other general banking-related questions.
Process various banking transactions, including fund transfers, bill payments, and account updates.
Promote and educate customers about our range of banking products and services.
Resolve customer complaints or issues, escalating when necessary to ensure swift resolution.
Update and maintain customer records accurately in the bank's database.
Follow established procedures and guidelines to ensure compliance with banking regulations.
Collaborate with other bank departments to resolve complex customer inquiries.