Customer Care Representative
About The Position
Be the Friendly Voice That Makes a Difference Are you a people person who can stay cool under pressure? Do friends say you have a smile they can “hear” over the phone? Larson Automotive Group is looking for a Customer Care Associate who can bring warmth, positivity, and problem-solving skills to every conversation. This isn’t just about answering calls—it’s about being the calm, friendly voice that turns a tough situation into a positive experience. If you love helping people and thrive in a fast-paced environment, this could be the perfect role for you. Why You’ll Love Working Here Career Growth: Many of our leaders started in this exact role. Competitive Salary: $39,000 - $45,000/annually Training & Support: We’ll teach you everything you need to succeed—no automotive experience required. Team Culture: Friendly, fast-paced, and supportive. Perks & Discounts: Enjoy savings on vehicles, parts, and service. Values That Matter: Integrity, respect, and teamwork guide everything we do.
Requirements
- A friendly, outgoing personality with excellent communication skills.
- A natural problem solver who can stay composed and empathetic in challenging situations.
- A clear, professional phone presence that makes people feel heard and valued.
- Strong multitasking skills and attention to detail in a busy environment.
- A team player who’s eager to learn, grow, and build a lasting career.
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work well under pressure and manage multiple tasks simultaneously
- Commitment to providing exceptional customer service
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
- Be the First Impression: Answer calls with energy, warmth, and professionalism.
- De-escalate with Care: Listen empathetically, stay calm, and find solutions for upset customers.
- Keep Things Organized: Schedule service appointments, set test drives, and follow up with customers.
- Support the Team: Assist sales and service departments with calls and administrative tasks.
- Deliver Great Service: Turn every interaction into a positive experience that builds loyalty.
Benefits
- Medical, Vision & Dental Insurance (including a $0 cost medical plan option)
- Company-Paid Life & AD&D Insurance
- 401(k) with Company Match
- Paid Time Off & Holidays
- Employee Assistance Program (EAP) – free confidential support for mental, legal, financial, and family matters
- Employee Vehicle Purchase Program – exclusive pricing on all brands we offer
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
