Customer Care Representative II

Sekisui House U.S. • Boise, ID

5h

About The Position

We are seeking a qualified Customer Care Representative II to join our team. In this position you will represent Richmond American Homes to our customers via phone and in person and will assist in remedying any customer service issues that may arise.

Requirements

• Experience in Homebuilding, Construction or Retail related customer service is desired.
• Successful candidates must be independent workers, customer focused and have a track record of effective problem solving and decision making accomplishments.

Responsibilities

• Performing quality control walks and orientations
• Scheduling worksite appointments with trades as needed
• Verifying completion of warranty work for customers
• Partnering with division Sales and Construction teams
• Interacting with RAH vendors and suppliers

Benefits

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed