CUSTOMER CARE REPRESENTATIVE I - AUSTIN

Texas Disposal Systems • Creedmoor, TX

7d

About The Position

The Customer Care Representative I interact with customers on the phone and in person to create new accounts, update account information, create work orders and answer account or service questions.

Requirements

• High school diploma or its equivalent
• Excellent verbal and written communications skills in English
• Demonstrated customer service orientation
• Professional phone and personal demeanor
• Proficiency with the Microsoft Office Suite – e.g. Word, Excel, Outlook, PowerPoint
• Reliable transportation
• Ability to work weekend and holiday shifts, as scheduled

Nice To Haves

• Payment processing experience
• Call center experience
• Bilingual in English and Spanish

Responsibilities

• Answer inbound calls from assigned queues, resolve customer issues in a timely manner.
• Make outbound customer calls as needed.
• Create new accounts and update existing account information in the customer database.
• Enter payments, assist with basic billing questions and send notices of expired or declined credit cards.
• Enter customer work orders and associated service charges as needed on customer accounts.
• Perform any research required to resolve issues as they arise with accuracy and professionalism.
• Transfer calls to individuals and departments and escalate calls to supervisors appropriately.
• Review and respond to personal voicemails and e-mails in a timely manner.
• Provide support to sales, operations staff and other internal constituents as needed.
• Participate in departmental meetings on a regular basis.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED