Customer Care Representative I – Quoting & Pricing

Baker Hughes • Midland, TX

1d • Onsite

About The Position

Customer Care Representative I – Quoting & Pricing Are you detail‑oriented and customer‑focused? Do you enjoy supporting sales teams, preparing accurate quotations, and ensuring smooth order conversion? Partnering with the Best Baker Hughes is a global energy technology leader serving customers across more than 120 countries. Our Customer Care teams play a critical role in supporting commercial success by ensuring accurate pricing, clear communication, and efficient order processing. We are committed to operational excellence, collaboration, and delivering value to our customers. Fueling Your Passion As a Customer Care Representative I – Quoting & Pricing, you will support the sales organization by preparing accurate and timely customer quotations. You will act as a key liaison between Sales and internal departments, helping ensure that pricing, specifications, and documentation are clear, compliant, and optimized for smooth conversion from quote to order.

Requirements

• Have experience working with CRM and ERP systems (e.g., Quote Machine, Salesforce, SAP).
• Demonstrate strong attention to detail and the ability to manage multiple quotations simultaneously.
• Possess excellent written and verbal communication skills.
• Have strong analytical and problem‑solving abilities.
• Be proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Nice To Haves

• Experience in technical product sales or a manufacturing environment.
• Familiarity with costing, margin analysis, and pricing strategies.

Responsibilities

• Preparing and delivering accurate customer quotations based on requirements, technical specifications, and pricing guidelines.
• Supporting assigned sales teams by coordinating with account managers, technical managers, and materials teams to confirm pricing, lead times, and feasibility.
• Maintaining and updating pricing structures, cost data, and quote templates within CRM systems.
• Following up on outstanding quotations to support timely conversion into sales orders.
• Ensuring all quotations comply with company pricing policies and margin targets.
• Communicating clearly with sales teams regarding product options, pricing updates, and revisions.
• Tracking quotation activity and maintaining accurate documentation and records.
• Identifying opportunities to improve quoting efficiency, accuracy, and overall process effectiveness.

Benefits

• Work‑life balance programs
• Medical and wellness benefits
• Financial and retirement programs
• Additional voluntary benefits
• You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).
• You will have a choice of coverage options that best suit your needs.
• Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
• This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees