Customer Care Representative - Bilingual

Coburn Technologies • South Windsor, CT

10d • Onsite

About The Position

Job Overview: Are you fluent in English and Spanish and passionate about helping others? Coburn Technologies is looking for a Bilingual Customer Service Representative to be the first point of contact for calls, emails, and chats. In this fast-paced role, you’ll provide top-tier support in both languages while working closely with Sales, Finance, Operations, and Engineering to resolve customer needs quickly and professionally. If you thrive on problem-solving, enjoy teamwork, and take pride in great service, we’d love to have you on our team!

Requirements

• Excellent verbal and written communication in both English and Spanish.
• Friendly, clear communicator who can build trust with every interaction.
• Comfortable navigating multiple systems and screens.
• You catch the small things that make a big difference.
• Quick thinker with a calm, solution-focused mindset.
• Fast, efficient, and precise with data entry and multitasking.

Responsibilities

• Handle incoming calls, emails, and web chats in English and Spanish - always with professionalism and a customer-first attitude.
• Use internal tools and resources to quickly and accurately resolve customer inquiries.
• Deliver clear, consistent support through phone, email, and chat.
• Collaborate with Sales, Finance, Operations, and Engineering to deliver timely, effective solutions.
• Use ERP and CRM systems to log details, track cases, and process orders or service requests.
• Identify high-priority issues and route them to the right teams.
• Ensure customer satisfaction through follow-ups and feedback collection.
• Share ideas and participate in team efforts to improve our service experience.
• Keep accurate records of all customer interactions and resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed