Bilingual - Customer Care Representative
About The Position
Drive your career forward in the fast-paced automotive industry with a company that values your energy, communication skills, and commitment to excellence! We’re looking for an enthusiastic Bilingual Customer Care Representative to join our team and help keep our community safe while ensuring our customers’ vehicles stay in top condition. In this role, you’ll connect with customers by phone, text, and email to schedule maintenance and service appointments, share important updates like recalls, and deliver a top-tier customer experience every time. You’ll be an essential part of our Service Department’s success — all while earning competitive pay, great benefits, and opportunities to grow.
Requirements
- High school diploma or equivalent
- Customer service or call center experience preferred
- Proficiency with computers, including multitasking between different programs and screens
- Strong phone and written communication skills
- Fluent in Spanish and English
Nice To Haves
- Customer service or call center experience preferred
Responsibilities
- Assist customers and colleagues by providing clear and accurate bilingual communication.
- Facilitate smooth interactions between English and other language speakers within the company.
- Support administrative and operational tasks as needed to ensure efficient workflow.
- Coordinate with various departments to help address client inquiries and issues promptly.
- Maintain professionalism and uphold company standards in all communications.
Benefits
- $20/hour, paid weekly
- Monthly performance bonuses
- One-on-one coaching and continuous training
- No night shifts or Sundays
- Fun monthly competitions and prizes
- Advancement opportunities after 1 year
- Health, Dental, Vision, and 401(k)
- Paid vacation and sick time
- Modern office setting with dual monitors and headset provided
- Primarily seated, computer-based work
- Supportive, team-oriented environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
