Please Note: We are currently giving strong consideration to internal Sunlighten applicants for this position. External candidates are still welcome to apply, but internal interest will be prioritized during the selection process. At Sunlighten, we're not just about infrared saunas, we’re on a mission to improve lives through innovative health and wellness solutions. As a global leader in infrared sauna therapy, we are rapidly expanding and need a talented Customer Care Reporting Coordinator that is data savvy, observant, and process-minded. Celebrating 25 years of innovation, Sunlighten has grown from its Kansas City roots to establish a global footprint, including expansion into the UK. With the global wellness market projected to reach $7 trillion in 2026, we are proud to be part of this dynamic and holistic shift. As leaders in light science and longevity, we create innovative solutions that help customers lead vibrant, active lifestyles. The Customer Care Reporting Coordinator supports the customer care and logistics teams by gathering, organizing, and analyzing data to provide actionable insights that improve service quality, operational efficiency, and customer satisfaction. This role works with leadership to build and maintain reports from CRM, ERP, WFM, and contact center systems, providing clear insights into performance trends, improvement opportunities, and key service metrics.