Customer Care Rep II
About The Position
Overview BREAK GROUND ON A REWARDING CAREER WITH US! Sekisui House US is the American branch of Sekisui House, a global leader in homebuilding with more than 60 years of experience and over 2.7 million homes built worldwide. As the parent company to Richmond American Homes, we are committed to creating residences that reflect and adapt to the evolving needs of today’s homebuyers. At Richmond American Homes, we foster a culture built on professionalism, teamwork, wellness, and work-life balance. If you’re a results-driven professional with a passion for success, we invite you to build your career with us. Guided by Sekisui House’s legacy of innovation and love of humanity, we dedicate ourselves to one vision: making home the happiest place in the world. Position Summary We are seeking a qualified Customer Care Rep II to join our team. In this position you will represent Richmond American Homes to our customers via phone and in person and will assist in remedying any customer service issues that may arise.
Requirements
- Experience in Homebuilding, Construction or Retail related customer service is desired.
- Successful candidates must be independent workers, customer focused and have a track record of effective problem solving and decision making accomplishments.
Responsibilities
- Performing quality control walks and orientations
- Scheduling worksite appointments with trades as needed
- Verifying completion of warranty work for customers
- Partnering with division Sales and Construction teams
- Interacting with RAH vendors and suppliers
Benefits
- Positive, collaborative team culture
- Competitive compensation structure
- Comprehensive benefits package includes: Medical, Dental, Vision, HSA/FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
- Time Off benefits include: Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, and Military leave
- Discounted pet insurance
- Home purchase discounts & more!
- All benefits are subject to qualification and hire dates.
- Not all benefits apply to commissioned sales people.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
